These standard terms apply to all orders placed by the customer (hereinafter referred to as 'the customer') with the vendor.

By using the vendor's website and/or placing orders, the customer accepts that these standard terms apply to any order placed by a visitor to the website. When visiting the website, the customer must expressly accept these standard terms and agree to their applicability.

Only natural persons of 18 years of age or older, not under guardianship and not acting on behalf of a company, can place an order.
The fact that goods are offered on the website at a particular time does not guarantee to the customer that such goods will be available at all times. The vendor reserves the right to withdraw products at any time.

The vendor reserves the right to change its standard terms without prior notification to the customer.

1. Identity of the vendor

Company name: Group-PI, dir.div.
Legal form: Limited company
Trading name: 4BILLIARD
Address of registered office: Balendijk 250D
Telephone number: +32 (0)11 66 12 36
E-mail address:
VAT identification number: BE0739655484

2. Offering and product range

Images are purely illustrative and decorative and may contain elements that are not included in the price or deviate from the goods.

The offer is valid for as long as stocks last and can be changed at any time by the vendor; it is always composed with the utmost care.

The vendor cannot be held liable for the unavailability of a product.

However, it is possible that the information provided is incomplete, incorrect or not up to date. In order to avoid any misunderstanding, or to request further details regarding the products or the offering, the customer should contact the vendor's customer service department at in advance.

The vendor shall not be liable in the event of material errors, typesetting or printing errors. Obvious mistakes do not bind the vendor.

3. The right of cancellation

See separate page.

4. Refusal of orders

The vendor reserves the right to refuse orders in the following cases:

  • In case of serious suspicion of abuse of rights or bad faith on the part of the customer;
  • In case of an abnormal quantity of goods ordered;
  • In case of depleted stocks or where a good is no longer available*
  • Where an invalid offering is determined;
  • Force majeure.

5. Characteristics of the goods

The characteristics will always be described under the 'description' of the goods and are deemed to have been read and understood by the buyer.

6. Price of the goods

The prices refer solely to the goods as they are described verbatim.

All prices are inclusive of VAT and all other taxes or duties required to be borne by the customer.

Additional mandatory delivery, reservation, service, or other administrative costs are listed separately.

7. Purchase of goods

The products in the catalogue can be purchased by selecting the desired product and then placing it in the shopping cart. If, after selecting the products, the customer wishes to proceed with ordering the products placed in the shopping cart, the customer must enter the necessary details in the next screen so that the agreement can be concluded. The Buyer must provide their personal details, an e-mail address and, if necessary, a second address for the delivery of the goods, as well as a telephone number where they can be reached in the event of any questions or problems.

In the case of payment by credit card, the cost of the purchase will be debited after the contract has been concluded.

8. Payment

Each purchase must be paid in advance using the payment methods provided.

In case of non-payment, the vendor reserves the right to discontinue the sale and to suspend further deliveries, performances and services for as long as the outstanding invoices have not been paid by the customer.

9. The payment method – accepted payment methods

The payment methods offered are via – via payment cards and other payment platforms. This is not further specified, on the understanding that it may change.

10. The method and term of delivery

The method of delivery is stated in the product information accompanying the goods.

The vendor shall make all reasonable efforts to deliver the goods within the period stated in the contract. The customer acknowledges that the proposed term is indicative in nature. Unless otherwise agreed in writing, a delay in delivery shall not result in termination of the agreement or give rise to any compensation.

If the vendor expects a delay in the delivery of the goods, the customer shall be informed immediately. The vendor will then come to an agreement in consultation with the customer regarding the appropriate measures. The anticipated implementation or delivery period shall be suspended or extended in the event of frost, bad weather or supply problems.

The delivery dates given by the seller are not binding and are purely indicative. The delivery and/or implementation terms are therefore provided for information purposes only, and are therefore non-binding, unless expressly agreed otherwise by the parties. Delays in the performance of the agreement can never give rise to fines, damages or the dissolution of the agreement.*

The vendor cannot be held responsible for late delivery by one of its suppliers.

Orders will be delivered on the anticipated date to the address provided to the front door – ground floor.

The risk of loss or damage is transferred at the time of delivery of the goods to the customer.

Any event occurring beyond the control of one of the parties, which is unforeseeable and not caused by negligence or wilful misconduct or breach of law, has the effect of extinguishing the contractual obligations of the party concerned.

Potential provisions relating to insurance:

The vendor provides insurance for the transport of the goods until delivery to the customer. The customer undertakes to receive the delivery in good condition; visible defects and/or damage must be reported immediately to the courier before signing off and accepting the delivery. Concealed defects or damage must be reported within 24 hours via

Potential provisions in the event that the client does not accept the delivery or refuses the delivery If, for any reason other than serious visible damage, the client refuses or neglects to accept the delivery according to the procedure used by the carrier, the ordered goods will be returned to; any costs involved will not be recoverable.

11. Period of validity of the offering or the price

Unless otherwise stated, the offering is valid for as long as stocks last. In other words, an offering that is no longer in stock cannot be sold; it can only be ordered via following mutual communication regarding this.
The price is valid as shown on the online store and in the shopping cart at checkout.

12. Cancellation

In the event of cancellation of the contract, the customer shall also be liable to pay fixed compensation amounting to 10% of the value of the order, at a minimum of €30.00, subject to the vendor's express option to claim higher compensation. If the agreement is cancelled by the vendor, the latter will owe equal compensation to the customer.

13. Warranties

The vendor shall deliver to the customer an item that is in accordance with the agreement. The provisions relating to the legal guarantee obligation apply in accordance with Article 1649 bis of the Civil Code.

The customer shall benefit from the statutory 2-year guarantee for mechanical or electronic operation and its sub-components. This guarantee starts from full payment and only covers a lack of conformity that already existed at the time of delivery of the goods. During these 2 years, the vendor undertakes to replace or repair the defective goods (or parts thereof) free of charge.

The vendor reserves the right to exchange the goods if the cost of repair is disproportionate, or if repair is impossible.

Defects that manifest themselves after a period of 3 months after delivery are not deemed to be present at the time of delivery, unless the customer proves otherwise.

The legal warranty never applies to defects arising as a result of accidents, use of the product contrary to the purpose for which it was designed, aggravation of the situation through negligence, falls, failure to comply with the operating instructions or manual, modifications or alterations to the device, heavy-handed use, faulty assembly, poor maintenance, abnormal, commercial or incorrect use.

Nor does it apply to goods with a shorter lifespan – such as, for example, wear and tear goods or goods with a shorter expiry date – or in the event of intervention by a third party not designated by the vendor.

14. Retention of title

As long as the delivered goods have not been paid for, they remain the property of the vendor. The transfer of ownership of the goods supplied by the vendor shall therefore only take place upon full and complete payment for these goods.

The customer shall refrain from giving away, reselling or disposing of unpaid goods in any way whatsoever.

The customer shall take the necessary steps to inform third parties of the vendor's retention of title.

The customer is forbidden to pledge the goods delivered and/or still to be delivered, to sell them to third parties or to transfer them in any way whatsoever, for as long as they have not fulfilled all their obligations towards the seller; the goods must be returned on first demand.
The vendor reserves the right to enforce the right of unpaid vendor on the goods sold against third parties by fulfilling the formalities laid down by the legislator for this purpose.

The transfer of risk takes place at the time of delivery of the goods.

15. Force majeure

The agreement can be terminated by both parties without any compensation in the event of inability to execute it due to force majeure, strike, lock-out, etc.

16. Complaints

In the event of questions or complaints, the customer can contact the vendor's customer service department as follows:

  • By e-mail via:

The European Commission provides an interactive website for online dispute resolution (ODR platform). The ODR platform is a single point of contact for consumers and operators who want to resolve disputes arising from online transactions out of court. The customer can find the ODR platform via the following web link: at this link:

Complaints concerning conformity or visible defects concerning the delivered goods and materials must be made by registered post, within eight days after completion of the work or delivery of the materials and in any case before they enter use.

The protest against the invoice must be made in writing within 14 days of the invoice date. Please always mention the date and number of the invoice.

Invoices that are not protested in writing and with reasons within 14 days after receipt will be deemed accepted, both with regard to the entries on the invoices and the specifications of the delivered goods.

17. Vendor's liability

The vendor can only be held liable for manifestly serious errors, intentional errors and gross negligence. The vendor can in no way be held liable for compensation for indirect damages, economic damages or loss of profit resulting from an infringement by him against an obligation based on the agreement or these standard terms. The vendor's liability shall at all times be limited to the sum of the works as stated in the agreement.

18. Prevention counterfitting offers at all times only products which are initially purchased at original manufacturer or their wholesalers. If authenticity might be doubtful, the consumer could find more information and tips on In suspicion of counterfitting, the consumer can always report this through .

19. Applicable law and competent courts

Belgian law applies to contracts concluded between the customer and the vendor.

In the event of a dispute, the courts of the customer's domicile or the court of the place where the agreement is executed shall have exclusive jurisdiction.

20. Code of conduct declares to run and follow the code of conduct which is required and applied by the quality label. Direction to this code is available through this link (also possibility to).

21. Separability clause

If one of the clauses in these standard terms is declared null and void in application of a law, regulation or binding decision of a competent court that has become final and conclusive, it will be held to be non-written; however, the other clauses will remain binding and valid. In the event that a clause or part of a clause proves to be null and void, the clause(s) will be replaced by a confirmatory attachment in consultation with the customer.

22. Privacy

The vendor undertakes to use customer data exclusively for the purpose of sending communications and/or for the proper handling of the contract.

Customer data will be kept in the vendor's customer list and treated as strictly confidential information.

The customer has the right to request, correct or change this data or request that the vendor stop using it at any time.

The customer can refuse that allow the vendor to use their data to send their information. A written request from the customer to the vendor shall be sufficient for this.